Matrix uses specific time settings to manage Auto Emails. These settings determine how long an Auto-Email stays active, when you receive warnings, and when it’s automatically turned off.
Welcome Ignored Timeout
If a client ignores the initial Welcome Email and hasn’t clicked “View Properties” to access the OneHome portal, the Auto Email is automatically disabled after 30 days.
Email Ignored Timeout
If a client visits the OneHome Portal from the initial email, but doesn’t engage with any subsequent Auto-Emails, the Auto Email will automatically turn off after 30 days.
Inactive Auto Email Deletion
Auto Emails that remain inactive with no activity for 120 days are automatically deleted from the system.
No Listings Found
If an Auto Email search doesn’t find matching listings, it will continue checking for up to 180 days before stopping.
Re-Activating an Expired Auto-Email in Matrix
If an Auto Email has expired or been turned off in Matrix, you can easily reactivate it to resume sending updates to your clients by following the steps below:
1. Access Auto Emails
On your Matrix Dashboard, go to Auto-Email under the My Matrix drop-down.
2. Locate the expired Auto Email
Expired emails are marked with a “Disabled” status and a red dot. Click on the Auto Email you want to reactivate.
3. Go to Settings
In the drop down menu under the Auto Email, click on Settings. In Settings, you’ll see a notice indicating that the Auto Email is disabled under Status.
4. Reactivate
Under Settings, select “Enabled” to restart the Auto Email.
5. Save Changes
At the bottom of the page, click the Save button to save your changes and reactivate the auto email.
6. Confirm Activation
Ensure the status now shows Active with a green dot. Your client will begin receiving updates again.
Resend Welcome Email (if needed)
If your client doesn’t start receiving Auto Emails right away, click “Resend Welcome” in the drop down menu. This will send the initial OneHome Welcome Email again. This step is sometimes required to fully reactivate the Auto Email.
Tip: If a client didn’t engage previously, consider sending a personalized message encouraging them to check their email and interact with the portal. This can help prevent the Auto Email from being turned off again.