Recent statistics tell us the customer experience is paramount in determining a provider. Highlight the ways that you provide a remarkable client experience for the buyer's you work with supported by the products and services included in your OneKey MLS subscription.
Client-led experiences
When you provide your clients with an auto-email they gain entry to a host of search options with OneHome, their client portal. Clients can take advantage of features such as:
- Searching: criteria and map-based searching which includes layers like boundaries and points of interest
- Saved Searches
- Saved Listing Sets
- Rating their listings: like/dislike
- Compare feature
Collaboration tools
OneHome offers advanced tools to further refine the home search process. The activities your client engages in are visible to you as their agent through Contacts. Highlight these options available to your client:
- PropertyFit is a tool that helps your client and you narrow down what they're looking for and helps them quickly sort homes that match their needs. Your clients answer a series of questions about their home preferences and each listing subsequently is given a percentage based on how closely it fits their answers.
- Planner is a OneHome feature that helps both you and your client track their progress in the home buying process. Your client gets a step-by-step breakdown of what they need to do to buy a home. As they check off tasks you'll see where they might be stuck or need assistance.
- Notes is a feature allowing for direct communication between you and your client on specific listings. Notifications regarding notes appear for the client within OneHome and for you within Matrix.
- Agent picks are specific homes you highlight for your client.
White glove options
Some clients need kid gloves, and Matrix and OneHome offer you options to deliver on an extra level of service. When you utilize the Concierge setting for auto email, you have the chance to do additional vetting and annotation on listings. You receive the notifications of new matches or price changes, and listings must be approved before the client receives them. You'll have the ability to see if the client has been emailed the listing previously, if they've liked the listing, and even add specialized notes to the listing.
Learn more with Winning Buyer Business Learning Path