Photos are the top-rated listing feature according to buyers surveyed by the National Association of REALTORS®. Adding photos helps market your listing. Adding captions and descriptions improves ADA accessibility and increases the reach of your listing. An exterior front photo is required for every OneKey MLS listing, except for businesses for sale or rent and must be attached to the listing within twenty-four (24) hours of the listing being entered into the MLS system unless the seller does not want a listing associated with the listing. Find additional rules related to photos in OneKey MLS Rules and Policies. Note: Photos, captions, and descriptions are visible within Matrix displays. Photos and descriptions are visible in OneHome and MLS-Touch displays. Photos are included in IDX feeds. Note: Photos, captions, and descriptions are visible within Matrix displays. Photos and descriptions are visible in OneHome and MLS-Touch displays. Photos are included in IDX feeds.
To Add Photos, Captions, and Descriptions:
- Navigate to the Add/Edit Photos page for your listing in Matrix.
- Click Browse to open file explorer and navigate to your desired photos. Note: for the best photo resolution, use a size of at least 1024x768. Maximum file size for photos is 10MB per image. Photos with poor resolution will display once uploaded with an error flag. The photo limit is 36.
- Select your desired photos and click Open. Photos will upload and a green status bar will show progress. Note: To select multiple photos on a Windows device you may hold down CTRL while you select files or hold down the left-mouse button while selecting a group of photos. By default captions and descriptions are auto-generated for the listing using the restb.ai system. You may deselect the Auto-generate descriptions on upload using restb.ai checkbox prior to uploading photos to disable descriptions and enter your own descriptions if desired. Any auto-generated content may be edited.
- Review photo captions and make any needed updates by selecting from the dropdown list of RESO-compliant options. For images that do not fit any of the available options, select Other. Note that if the system cannot match a caption, you'll see the heading: Select Caption... Captions are required for all newly uploaded photos and listings with photo edits being made.
- Review photo descriptions and make any needed updates by overwriting or entering desired text. You may clear descriptions by selecting individual photos or selecting the Check All checkbox and clicking Clear Checked Descriptions.
- Order your photos as desired by dragging and dropping the photo by the Slot heading. An exterior view is required for the Primary slot* when the listing is set to Closed status.
- Read the IMAGE UPLOAD CERTIFICATION and click Certify and Save. After hitting Certify and Save please allow time for processing. Do not hit refresh or leave the page. Once processing is complete you'll be returned to the Add/Edit photos page.
Should a photo caption be missing you'll see the following error:
To Edit Photos, Captions, and Descriptions:
- Navigate to the Add/Edit Photos page in Matrix.
- To edit the photo order, drag and drop the photo by the Slot heading. An exterior view is required for the Primary slot* when the listing is set to Closed status.
- To edit the photo caption, click on the down arrow to the right of the highlighted yellow caption and select from the dropdown list of RESO-Compliant options. For images that do not fit any of the available options, select Other.
- To edit the photo description, enter or edit text in the description field located below the caption field. You may clear descriptions by selecting individual photos or selecting the Check All checkbox and clicking Clear Checked Descriptions.
- To delete a photo, select the desired photo(s) and click Delete Checked. Once a listing is no longer Active, with the exception of Temporarily Off-Market and Coming Soon listings, photos may no longer be deleted.
- Read the IMAGE UPLOAD CERTIFICATION and click Certify and Save.