A listing agent or broker may choose to dispute a violation if they believe it was issued in error. In some cases, the violation must be corrected before a dispute can be submitted.
Once a dispute is filed, the associated invoice will be temporarily voided while the dispute is under review. The dispute will remain under review until a final determination has been made.
Filing a Dispute
To submit a dispute for a violation, follow the steps below:
Log into Keystone through the Matrix Dashboard.
In the left-hand navigation panel, select Compliance.
Click View All Violations.
Locate the violation you would like to dispute.
Click the name of the violation to open the violation details.
Select the Dispute option and provide a detailed explanation of why you believe the violation was issued in error.
Upload any supporting documentation that may assist in the review of your dispute.
Submit the dispute.
What Happens After a Dispute Is Filed
After a dispute is submitted:
The invoice associated with the violation will be temporarily voided while the dispute is under review.
MLS staff will review the submitted explanation and supporting documentation.
If additional information is requested, please upload the documents using the document uploader attached to the violation.
After all required information has been received, the Rules and Procedures Committee will conduct an Administrative Review.
You will be notified once a final determination has been made.
Important Notes
Some violations must be corrected before a dispute can be submitted.
Providing clear documentation and a detailed explanation will help expedite the review process.
You must submit a dispute within 30 days.